Returns & Exchanges

Due to the perishable nature of our chocolate products, Max Brenner is committed to ensuring your order arrives in perfect condition. If you are not completely satisfied with the quality of your purchase, please contact our customer service team within 14 days of receipt.

1

Contact Customer Support

Reach out to our chocolate specialists via email with your order number and a brief explanation of the issue regarding your items.

2

Provide Documentation

To help us resolve quality concerns, please attach clear photographs of the product and the packaging as they arrived at your doorstep.

3

Review and Approval

Our team will evaluate your request based on our freshness guarantee and notify you if a replacement or credit is authorized.

4

Resolution Process

Once approved, we will immediately process a replacement shipment or issue a store credit to ensure your chocolate experience is perfected.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing