Frequently Asked Questions
Everything you need to know about the Max Brenner chocolate experience.
How do you ensure chocolate doesn't melt during shipping?
We use specialized insulated packaging and gel ice packs for orders traveling to warm climates or during summer months to ensure your chocolate arrives in perfect condition.
Are your chocolate products kosher certified?
Yes, the majority of Max Brenner chocolate products are produced under strict rabbinical supervision and are certified Kosher. Please check the specific product label for the certification symbol.
Do you offer vegan or dairy-free options?
While we are famous for our milk chocolate, we offer a selection of high-quality dark chocolates and cocoa-based gifts that are naturally dairy-free. Please review the ingredient lists for allergen information.
What is the shelf life of your pralines and truffles?
To enjoy the peak flavor and texture, we recommend consuming our fresh pralines within 2-4 weeks of purchase. Keep them stored in a cool, dry place between 15-18°C (60-65°F).
Can I track my chocolate delivery?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your sweet delivery in real-time.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order is damaged or incorrect, please contact our customer service team within 24 hours of delivery for a resolution.